Edmund Scanlan » Services 2.0 http://www.edscanlan.com Thu, 26 May 2011 18:55:53 +0000 en-US hourly 1 http://wordpress.org/?v=3.6.1 The end of defining ‘Services 2.0′ on this blog http://www.edscanlan.com/2008/12/01/the-end-of-defining-services-20-on-this-blog/ http://www.edscanlan.com/2008/12/01/the-end-of-defining-services-20-on-this-blog/#comments Mon, 01 Dec 2008 19:08:48 +0000 Ed http://www.edscanlan.com/wordpress/?p=19

In this video: I discuss why I’m no longer going to try and define Services 2.0. I will continue talking about how you should be delivering services to business. However, I’m dropping the ’2.0′ moniker.

]]> http://www.edscanlan.com/2008/12/01/the-end-of-defining-services-20-on-this-blog/feed/ 1 Provide Transparency into your services value http://www.edscanlan.com/2008/07/03/provide-transparency-into-your-services-value/ http://www.edscanlan.com/2008/07/03/provide-transparency-into-your-services-value/#comments Thu, 03 Jul 2008 16:24:46 +0000 Ed http://www.edscanlan.com/wordpress/2008/07/03/provide-transparency-into-your-services-value/

In this video: I discuss a characteristic of Services 2.0 – allowing your customers to see the true value of the service you are providing to their company. It forces you to deliver value, encourages you to improve your offering and empowers your customers to be a smarter consumer of your goods.

]]> http://www.edscanlan.com/2008/07/03/provide-transparency-into-your-services-value/feed/ 2 Services 2.0 http://www.edscanlan.com/2008/06/26/services-20because-web-should-not-get-to-have-all-the-20-fun/ http://www.edscanlan.com/2008/06/26/services-20because-web-should-not-get-to-have-all-the-20-fun/#comments Thu, 26 Jun 2008 23:00:05 +0000 Ed http://www.edscanlan.com/wordpress/2008/06/26/services-20because-web-should-not-get-to-have-all-the-20-fun/
In this video:

Everyone is talking about Web 2.0. I think that there is also Services 2.0. Business to business services delivered with web 2.0 technology, people, and process. Aggregating many small customers (under 5 person offices) and filling gaps in their business processes with transactional services provided as they need them. Here is a link to the blog post I refer to in the video evergance blog.

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