Using Agile and Scrum to Manage Philanthropy

November 2nd, 2009




Most businesses struggle with creating a framework of organic innovation inside the company as they grow. Once companies get to a certain point, they have a difficult time continuing to develop interesting and innovative products for their customers.

About one year ago, Total Attorneys decided to return to its agile beginnings. At first, we broke into small, cross-functional teams. After a few months of this, it became clear that we would need a common framework to make our agile methods effective. The decision was made to adopt Scrum inside Total Attorneys.

Scrum is a methodology of breaking large projects down into smaller tasks with the purpose decentralizing decision making, understanding your velocity and promoting self-organization. Traditionally, it is used in the software industry, but we have also applied it to all areas of the company, including our accounting, legal, and recruitment departments. Employees went through extensive training to learn the methodology.

One of the most interesting applications of Scrum that I’ve seen within Total Attorneys came from a philanthropic effort. We are partnering with Purse of Hope to fund a house in Uganda that will shelter and give aid to women caught in the human sex trafficking industry. The house provides the women with counseling, educational, vocational, and other resources to change the course of their lives. Women’s rights is definitely the cause of our century.

A major benefit of scrum is that it is a decentralized process, and allows people to be innovative and take ownership of what they are working on. So, not long after I announced our partnership with Purse of Hope at the last Total Attorneys all-company meeting, I was happy to see that people had begun to work on the the project organically, and that they had already begun to self-organize. I was walking down the hallway and noticed that a Scrum board for the project had been created, complete with the Story, Task, In Progress, and Done categories.

When you walk through Total Attorneys, you will see many of these Scrum boards all over our walls. It was only natural that people would use Scrum for the Total Impact House because it’s the common framework to get things done here. You can always walk around and see where everyone is at with their projects.

Creating a common framework in which everyone can work is an effective tool to increase productivity. People are able to work together at the drop of a hat. Look into Scrum or other agile methodologies and see if they would be effective at your organization.

My dad is running for Governor?!?!!

October 7th, 2009

About 2 weeks ago I received a call from my father.

“Eddie, do you have a few minutes to talk?” he said.

“Of course dad, what’s up,” I replied.

“I’m running for governor,” he said to me, as if he was saying he had an extra ticket for the Notre Dame game.

I nearly feel out of my chair. He want on to explain his reasons and how he thought someone who had never been in politics or government was what this state needed to get back on the right track.

If you are interested in seeing why he wants to run and what his platform is you can click here.

He has some wonderful ideas for our state of Illinois. I hope you are able to join him in a conversation. And if it sounds good to you, lend your support.

See his site www.scanlanforgov.com for more information.

Crossing of Social Media Streams (with Egon Spengler’s prospective)

August 21st, 2009



Like a lot of people, I have my twitter account synced into my facebook page, so that whenever I update on twitter, my facebook page displays the same update. This has gotten me thinking about the purposes and audiences of facebook and twitter, and whether or not they are the mutual.

Twitter seems to have its own language.

Take this recent tweet:

@edscanlan RT @EJWalters: Great tweets from the streets of Afghanistan by @Katulis. Best election coverage (again) on Twitter. #afghanelection”

People viewing this as a facebook update only probably find the text strange. However, on twitter, the abbreviations used and the odd-looking link are common occurrences. Does this mean that the audience for twitter and facebook different? Or are they just using different language?

In terms of content, are there topics more appropriate for twitter, while other information is more appropriate for facebook? Which site is more useful for sharing links? Or, are they the same? Is one site considered more “professional” than the other?

On facebook, you have to add someone as a friend, and they have to accept your invitation for you to view their profile. Contrarily, twitter allows users to see each other’s updates without sending requests (unless privacy settings are changed by the user). What does this say about accessibility? Is it easier to network on twitter because of the difference in privacy standards?

From Wikipedia – Crossing the Streams
“There’s something very important I forgot to tell you. Don’t cross the streams… It would be bad… Try to imagine all life as you know it stopping instantaneously and every molecule in your body exploding at the speed of light.”
—Egon Spengler on crossing proton streams

Crossing the streams was initially discouraged, as Egon believed that “total protonic reversal” would occur: this effect would have catastrophic results (see quote above). However, in a desperate effort to stop the powerful Gozer the Gozerian, Egon noted that the door to Gozer’s temple “swings both ways” and that by crossing the streams, they may be able to create enough force to close the door on Gozer and its control. As Peter points out, Egon said crossing the streams was “bad” but Egon says “there is definitely a very slim chance we’ll survive.” As the Ghostbusters cross the streams, the combination of that much nuclear energy closes the door to Gozer’s dimension and severs its ties to our world. The resulting blast destroys a good portion of the roof and blows up the Stay Puft Marshmallow Man.

Should you cross social screams and have twitter feed your facebook profile?

Reinvent the day job for Generation X & Y (part II)

July 22nd, 2009






From my perspective, which is that of running a technology enabled services business, I have seen some things you might find unexpected while focusing on reinventing the day job for Generation X and Generation Y.

• All generations respond positively and their levels of commitment rises beyond the commitment they have had at other companies

• Passionate employees far exceed order takers and are willing to put any amount of time necessary to succeed

• Your employees never stop working, they are always thinking about how to make the place they love better

• Your customers, potential employes, vendors, partners and press can all feel the positive energy radiating from your organization

• Your brand can be built from the culture of your company, which in the emerging world of social media is critical

For those might be concerned that this new generation of workers is doomed to drive our country into the ground (or better yet, those who are interested in engaging this new work force) I encourage you to read Grown Up Digital by Don Tapscott.

Grown Up Digital is about the Net Generation, which starts on January 1977. (I was born 1 month after this generation started, which I guess gives me a first mover advantage.) Listen to the intro that Eric Schmidt (Google CEO) gives Don in the first minutes of this video and you get an idea of how well respected this guy is.

While this focus on reinventing the day job might not be applicable to every industry, it has served my tech enabled services business quite well.

Reinvent the day job for Generation X & Y

July 10th, 2009





Start working on reinventing the day job for Generation X and Generation Y.

A new generation is starting to establish leadership positions in companies all of this country. They are driving change. They are driving innovation. You should want them driving in your company!

This generation wants work to be in balance with outside interests, like playing in band, acting, family time, traveling, and maybe all of those. Working 70 hours a week is not acceptable. Hyper productivity in 38 hours, perfect!

They want the company they work for to be fun.

They want the company they work for to be different.

They want the company they work for to have integrity.

They want the company they work for to treat them like an individual and not with a one sized fits all HR policy.

They want to be enabled to make decisions and impact rapid change. The way something was done yesterday is rather boring to this generation.

Those who are able to engage these generations in the creation and execution of their companies mission will win.

If your company can focus on giving Gen X and Gen Y the above, I’m confident that they will be able to lead your organization to new heights.

What else do you think Gen X and Gen Y’ers want out of a job?

Everything begins with Corporate Culture

May 22nd, 2009



Right now I’m listening to the laughter and banter that runs wild through Total Attorneys come Friday at 4 PM. People truly enjoying each other’s company and celebrating the weeks accomplishments.

From day one I have spent a great deal of time focusing on the culture of my company. At first it was just me and if I was smiling then all was good.

When I started hiring my first employees I focused on making sure that they were happy to come to work every day. This was done be keeping the work fast paced, challenging, innovative and fun. Often it was little things, like bring a case of beer in when we launched a project. Everyone could sense I was doing all I could to make our company better than every other place you could work.

As we have now grown to over 200 people we are now scaling the culture. People who start working here quickly identify that this is an amazing place. One that is so different than where they have worked before. People are happy. People enjoy being around each other. People are nice.

Everything will build off of your culture. Branding, client satisfaction, employee retention, vendor relations…the list could go on and on. Think of it as the heart of your company.

Yes, our success has come from an innovative approach to delivering services and software to lawyers. Yes, we are doing cutting edge stuff at an incredibly face pace. Yes, our revenue continues to grow while other business is slowing. But, if you ask me how all the above can happen and I will respond in one word without hesitation. Culture.

Using Agile to Run your entire company

April 21st, 2009





Do you feel that innovation and speed are important to your company’s growth? Then agile software development principles should be applied to running your entire business.

Creating detailed tactical plans for months (and sometimes years) worth of work and then handing them off to your group of ‘doer’s’ is a sure way to stagnate and crush the innovative opportunities of your company.

Spending time on the vision of where to take your organization and engaging your employees in the creation of it is a very good use of time. Planning every step of the way is a waste of time.

At Total Attorneys we have created small teams in every department of our organization; we task them with high-level business objectives (that they often help shape) and give them the ability self-organize the execution of the work. These teams break down work into short time frames–never longer than a few weeks–and focus on results through iteration. Teams evaluate and then plan out the next few weeks of work.

The saying goes, ‘How do you eat a whale? One bite at a time.” We now have agile principles applied to HR, Sales, Call Center, Product Development, Accounting, Finance, and IT.

By working in short bursts and being agile we are able to:

• Focus on what is important now

• Adapt new product deployment in real time with our customers

• Enable employees to be creative and innovate, which results in attracting and retaining top talent

• Never head in the wrong direction for more than a few weeks

• Frequently evaluate and re-evaluate everything we do

• Change directions without organizational resistance or confusion, because we do this all the time

• Not get overwhelmed with our aggressive product role out and growth plans

• Move faster and have more fun than everyone else : )

Traditionally you need multi-year planning to keep your organization in lock-toe step with one another. Now technology has enabled organizational agility through collaboration and transparency. We have recently launched Jive Software’s SBS, formerly called Clearspace, to allow us scale our agility. Check out a great Fast Company interview with Cisco’s John Chambers on how the multi-billion dollar company is doing the same.

If you want to move faster than your competition and engage your work force in innovation, go agile.

Your CEO Should Twitter

April 7th, 2009

This video post was recorded from the balcony of the Oberi Amarvilss in Agra India.
If you have the opportunity to stay a night, I suggest you do.






CEO’s can find great value in using twitter.

Twitter allows CEO’s to connect with employees, potential employees, clients, vendors, competitors, in a very efficient manner.

Using twitter, CEO’s become more approachable. People can send a message informally and give suggestions, comment, complain, or ask a question. Three people recently interviewing with Total Attorneys mentioned that seeing the CEO on twitter helped positively shape their perception of our organization. Your approachability has an impact on your brand.

Listening to the conversation on twitter can provide you insight into your customers, your employees your brand and your market.

Twitter provides a platform to engaging in informal conversation that previously was not available. These conversations can help CEO’s vet ideas, shape their vision, or just show that your company cares enough to engage.

Many tools make this easy.

TweepBeep –Tweetbeep allows you to monitor keywords, like a brand, industry terms, a twitter name, competitors, vendors, etc. TweetBeep delivers you summary email so you can quickly scan the information, much like Google Alerts.

Tweetdeck – Create groups of your ‘friends’ to see, for example, customers or employees tweets very easily. Tweekdeck allows you to watch the real time flow of search words you are interested in, and see the ‘tweetscape’. For example I always watch the keywords ‘Legal Services’ and ‘Legal SaaS’.

Topify – Provides an efficient way to see who has decided to follow you and gives enough information to quickly decide if you want to follow back.

ExecTweets - See what other CEO’s are already are twitter. Watch what they are saying and see how they use it all in one place.

What tools to you think are effective?

Do you agree that CEO’s should twitter?

Listening = Growth, Success & Satisfaction

April 1st, 2009

Listening is something we should all be working on. It is one of the most important things you can do in business.

Listening to you employees, customers, vendors and competitors (or anybody for that matter) makes you more effective.

When you are passionate about what you do it is very easy to get caught up in meetings and talk the whole time.

When you are really busy it is easy to not hear what your employees are telling you, through not only their words but also their actions and faces.

When you are focused on developing and delivering products or services for your customers it is way to easy not to take them time to listen to what they need.

What do you do to be an effective listener?

Transparency for business

March 3rd, 2009


Save everyone time and operate your business by taking off all your clothes and encouraging your employees to do the same.

Current and potential customers can feel comfortable that your organization is hiding nothing. If you are providing services and/or software as a service (SaaS), transparency will speed up the timeline of trust. Today and even more so tomorrow trust will be critical to success.

Your ability to innovate is directly related to you attracting and retaining the very best people. Brands like Google and Cisco will always get top resumes. The way the rest of us do is by showing those leading job speakers what is really going on under the hood. Anyone that can help you get to the next level will do their homework. The more videos, blogs, and twitter’ers (etc.) they can find the better. If you are doing cool stuff they will be able to figure it out and will apply for your positions.

You ability to maximize relationships with partners, vendors, and investors, whether current or potential will substantially increase by showing them what is truly going on inside.

I would even argue that having your competition see this transparency is also to your benefit. You might find that by being so open with what you are doing your competitors are more comfortable in working with you. You both probably have something that you are better at than the other. Figure out how to leverage each other’s strengths so that you can both grow.

I’d love to hear what you think about being transparent. Benefits AND drawbacks.

Link to Total Attorneys Videos on Vimeo