Edmund Scanlan

Over the past 5 years I have been lucky enough to travel to India for business at least once per year. India is a wonderful place. Visiting this country and learning from its people has made me a better person and business leader.

While I have visited Mumbai, Delhi and Agra, almost all of my time has been spent in Pune. I took an unconventional approach to creating an India strategy: I picked a city. India is a huge country and I did not want to spend my time flying around the whole place while I was there. When one of my first employees went back to Mumbai for his wedding, I asked him to pick the city to start our India strategy. Two months later he returned and said Pune.

I had never heard of Pune, but quickly did some research. I learned it was one of the fastest growing cities in the East, had many great universities, and a lot of leading companies were shifting their strategies in India to this city. Also, it was in the mountains and had tropical weather. I set up calls with about 10-15 companies and decided on four to meet in person. That was 5 years ago. A lot has changed in India since my first trip. This video post attempts to capture some of that change I have witnessed.

Crain’s Chicago Business stopped by Total Attorneys and did a wonderful job capturing what we are up to and what we are all about.

The video was recently upload to the Crain’s Chicago Business YouTube Channel.

Most businesses struggle with creating a framework of organic innovation inside the company as they grow. Once companies get to a certain point, they have a difficult time continuing to develop interesting and innovative products for their customers.

About one year ago, Total Attorneys decided to return to its agile beginnings. At first, we broke into small, cross-functional teams. After a few months of this, it became clear that we would need a common framework to make our agile methods effective. The decision was made to adopt Scrum inside Total Attorneys.

Scrum is a methodology of breaking large projects down into smaller tasks with the purpose decentralizing decision making, understanding your velocity and promoting self-organization. Traditionally, it is used in the software industry, but we have also applied it to all areas of the company, including our accounting, legal, and recruitment departments. Employees went through extensive training to learn the methodology.

One of the most interesting applications of Scrum that I’ve seen within Total Attorneys came from a philanthropic effort. We are partnering with Purse of Hope to fund a house in Uganda that will shelter and give aid to women caught in the human sex trafficking industry. The house provides the women with counseling, educational, vocational, and other resources to change the course of their lives. Women’s rights is definitely the cause of our century.

A major benefit of scrum is that it is a decentralized process, and allows people to be innovative and take ownership of what they are working on. So, not long after I announced our partnership with Purse of Hope at the last Total Attorneys all-company meeting, I was happy to see that people had begun to work on the the project organically, and that they had already begun to self-organize. I was walking down the hallway and noticed that a Scrum board for the project had been created, complete with the Story, Task, In Progress, and Done categories.

When you walk through Total Attorneys, you will see many of these Scrum boards all over our walls. It was only natural that people would use Scrum for the Total Impact House because it’s the common framework to get things done here. You can always walk around and see where everyone is at with their projects.

Creating a common framework in which everyone can work is an effective tool to increase productivity. People are able to work together at the drop of a hat. Look into Scrum or other agile methodologies and see if they would be effective at your organization.

About 2 weeks ago I received a call from my father.

“Eddie, do you have a few minutes to talk?” he said.

“Of course dad, what’s up,” I replied.

“I’m running for governor,” he said to me, as if he was saying he had an extra ticket for the Notre Dame game.

I nearly feel out of my chair. He want on to explain his reasons and how he thought someone who had never been in politics or government was what this state needed to get back on the right track.

If you are interested in seeing why he wants to run and what his platform is you can click here.

He has some wonderful ideas for our state of Illinois. I hope you are able to join him in a conversation. And if it sounds good to you, lend your support.

See his site www.scanlanforgov.com for more information.

Like a lot of people, I have my twitter account synced into my facebook page, so that whenever I update on twitter, my facebook page displays the same update. This has gotten me thinking about the purposes and audiences of facebook and twitter, and whether or not they are the mutual.

Twitter seems to have its own language.

Take this recent tweet:

People viewing this as a facebook update only probably find the text strange. However, on twitter, the abbreviations used and the odd-looking link are common occurrences. Does this mean that the audience for twitter and facebook different? Or are they just using different language?

In terms of content, are there topics more appropriate for twitter, while other information is more appropriate for facebook? Which site is more useful for sharing links? Or, are they the same? Is one site considered more “professional” than the other?

On facebook, you have to add someone as a friend, and they have to accept your invitation for you to view their profile. Contrarily, twitter allows users to see each other’s updates without sending requests (unless privacy settings are changed by the user). What does this say about accessibility? Is it easier to network on twitter because of the difference in privacy standards?

Should you cross social screams and have twitter feed your facebook profile?

From my perspective, which is that of running a technology enabled services business, I have seen some things you might find unexpected while focusing on reinventing the day job for Generation X and Generation Y.

• All generations respond positively and their levels of commitment rises beyond the commitment they have had at other companies

• Passionate employees far exceed order takers and are willing to put any amount of time necessary to succeed

• Your employees never stop working, they are always thinking about how to make the place they love better

• Your customers, potential employes, vendors, partners and press can all feel the positive energy radiating from your organization

• Your brand can be built from the culture of your company, which in the emerging world of social media is critical

For those might be concerned that this new generation of workers is doomed to drive our country into the ground (or better yet, those who are interested in engaging this new work force) I encourage you to read Grown Up Digital by Don Tapscott.

Grown Up Digital is about the Net Generation, which starts on January 1977. (I was born 1 month after this generation started, which I guess gives me a first mover advantage.) Listen to the intro that Eric Schmidt (Google CEO) gives Don in the first minutes of this video and you get an idea of how well respected this guy is.

While this focus on reinventing the day job might not be applicable to every industry, it has served my tech enabled services business quite well.

Start working on reinventing the day job for Generation X and Generation Y.

A new generation is starting to establish leadership positions in companies all of this country. They are driving change. They are driving innovation. You should want them driving in your company!

This generation wants work to be in balance with outside interests, like playing in band, acting, family time, traveling, and maybe all of those. Working 70 hours a week is not acceptable. Hyper productivity in 38 hours, perfect!

They want the company they work for to be fun.

They want the company they work for to be different.

They want the company they work for to have integrity.

They want the company they work for to treat them like an individual and not with a one sized fits all HR policy.

They want to be enabled to make decisions and impact rapid change. The way something was done yesterday is rather boring to this generation.

Those who are able to engage these generations in the creation and execution of their companies mission will win.

If your company can focus on giving Gen X and Gen Y the above, I’m confident that they will be able to lead your organization to new heights.

What else do you think Gen X and Gen Y’ers want out of a job?

We are evaluating which platform to build the Total Attorneys ultra-collaborative intranet on.

We know that an internal community mashup /collaboration environment is needed to support our collaboration needs as we continue to grow as an organization.

Our company currently is 170 super talented people, from software development, sales, customer support, accounting, HR, IT, marketing, call center, legal process outsourcing to yours truly.

Here are some of the features we feel we need. We are willing to write some custom code to accomplish our needs. However, we do not want to build the platform from scratch. We want the ability to setup a platform and enable everyone to build on it.

Personalized homepage for each employee. (Facebook like)

• Allow employees to express themselves and get to know each other
• Mashup of all feeds, blog, twitter, videos, content created/edited on intranet

RSS Aggregator

• Internal blogs and videos – show most viewed, most commented (this month, this year, today, etc.) Comments obviously only to be seen from within as these are internal only blogs and videos.
• External blogs and videos – show most viewed internally, most commented internally, (this month, this year, today, etc.) Keep comments contained only within our intranet.
• Internal tagging system (tag videos, blog posts)

Ability to blast messages to entire company (Yammer like)

• Reduce all company blast emails

Ability to create Polls/Surveys and track results (Survey Monkey like)

• Query our people, pick their brains.
• Take votes, enable democracy.

Document Repository for HR/Corporate

• Employee Manual, HR, 401k Info, Benefits, etc.

Internal Email/Messaging Capabilities

• Communication amongst teams
• Discussion boards
• Internal classifieds (looking to sale your car?, need nanny?)

Collaborative Workspace

• Google Docs/Spreadsheet like
• BaseCamp & Writeboard like

Allow Users to Form their own Groups/Communities (Social)

• Think Tanks
• Knitting Clubs
• Green Team

Department Resources

• Department wikis and blogs
• Document sharing

Company Updates

• New TA products
• Events and outings calendar

So far we have looked at MindTouch, SocialText, Confluence, Intranet Dashboard, Hyper Office, InstaIntranet and eKtron. At this point in our evaluation I’m told that SocialText appears to be the strongest candidate.

What is the best platform for us to build our intranet on and why?

Time has decided that the Person of the Year is YOU. I could not agree more!

The talking heads on the FOX’s, CNN’s, and MSNBC’s of the world are saying that this is a joke and devalues the Time tradition of naming Person of the Year (it was Man of the Year till 1999). I’ve heard them say that it is a cop out. “How could EVERYONE be Person of the Year?”

Well, I think that Time is spot on. 2006 is the year that people realized that playing field has been leveled. No longer do you need a record contract to have a hit song. No longer do you need to be on Saturday Night Live to have you 4 minute comedy series seen by millions each week. No longer is the video footage on war what has approved for our sensitive eys. These things are all controlled by you. You create the media and you decide what to watch.

I say that Time hit the nail right on the head. We are all witnessing the transfer of power that is taking place in the Information Age. And that power is being transfered to you.

Maybe the talking heads on the FOX’s of the world are concerned and that is why they are calling it a joke.

This is my first post. Not completely sure what direction this blog will take.

Welcome and thanks for taking a look!