Comments for Edmund Scanlan

Comment on Infra-Strategy becomes Total Attorneys in 2009 by JP

JP — Sat, 03 Jan 2009 03:04:24 +0000

Awesome, cool logic. I was listening to an NPR story tonight about Private Equity firms. There was a guy on there who was fired for having his own blog; them company felt it was a liability. Your company on the other hand appears to view it as a strength in creating transparency.

I’m excited to watch and see what impact this shift will have on your business both internally and externally.

Cheers

Comment on Do you check email on vacation? by Larry Bodine

Larry Bodine — Sun, 28 Dec 2008 20:58:34 +0000

Do what I did: hire a virtual assistant for $25/hour to pre-read all your email. (This is good for the economy; I’m providing a job for a homebound woman in Illinois.) I forward all my email to her, and have trained her to run my listserv, online store, website and webinar site. She cleans out all the junk, handles what she can, and fowards MUST READ emails to my Gmail account. Everyone who sends me an email gets an out-of-office message, telling them where I am, what I am doing, and when I’ll be back.

Then I can go on vacation in peace.

Comment on Do you check email on vacation? by John Ryan

John Ryan — Tue, 23 Dec 2008 23:32:56 +0000

My 5 year old nephew to my wife on the phone, “Say hi to Uncle John, is he on his Computer?”

Comment on Do you check email on vacation? by JP

JP — Mon, 22 Dec 2008 06:43:08 +0000

I stay on email constantly even when on vacation. I’m looking for a 12 step program to get off of it. I don’t want my kid’s memory of me to be always looking down at my mobile whenever they turn around.

My question is how antiquated will this all look 5 years from now? Will messaging 3.X allow us to feel freer from our devices or even more dependent? I search the TED site for some visionary thoughts on that but have not come across yet. I read an essay about how Google views the future of mobile and how interconnected our GPS/Calendar/Messaging will be and how it will keep us on schedule…sounds like a nightmare/dream!

Comment on Do you check email on vacation? by Adam M

Adam M — Fri, 19 Dec 2008 05:49:08 +0000

Actually I am guilty of it. When I went to Japan this year I checked my email everyday. Personal and work. Personal because I was meeting people and didn’t have a working cell in Japan. Work because I wanted to make sure nothing was crashing, sites weren’t messed up, and everyone had the correct permissions. I am sure the DEVers could have handled it but there is always that little guy in the back of your head asking you if everything is working correctly?

Comment on Do you check email on vacation? by Carol

Carol — Mon, 15 Dec 2008 21:41:58 +0000

I think you need to totally unplug. A vacation means that you are getting away from it all. It means renewal and refreshment. That’s so hard to do when you are still plugged into the “Matrix.”

Comment on Design - Dictatorship vs. Democracy by Joe Franco

Joe Franco — Wed, 03 Dec 2008 01:40:25 +0000

when design is concerned, too many cooks in the kitchen = crap

Comment on The end of defining ‘Services 2.0′ on this blog by drew massie

drew massie — Mon, 01 Dec 2008 20:25:22 +0000

You’ve nailed it on the software development side. No longer does it make sense to shut the books on an old version of the software, hole up for 6 months and code away and then launch a new “ta-da!” version.

Incremental changes and updates ensure that you don’t alienate anyone and that you are constantly (weekly, monthly) delivering a better product.

-Drew

Comment on Provide Transparency into your services value by Edmund Scanlan

Edmund Scanlan — Mon, 01 Dec 2008 15:21:08 +0000

Vlad,

Sorry for the delayed response. There was a glitch with the site that I just discovered today.

I think there is a way to study metrics for any service you provide. Some services, like traditional adverting, may be more difficult. But I’m sure those in Madison Avenue ‘ad game’ have ways to track value. If they don’t they better start working on it!

To be transparent in ROI to your customer, your customer most likely needs to provide you with some data about the results they are receiving.

If you can not track your services value to an organization, then why provide the service? How do you know if you are doing a good job?

Comment on Provide Transparency into your services value by Vlad Svidlo

Vlad Svidlo — Tue, 23 Sep 2008 09:30:48 +0000

Edmund, you’re saying that showing the value to customers every day, every night, every minute is essential, but it’s not clear how exactly you can show it. In most cases the ‘value recognition’ goes unconsciously and what if the value should be promoted (advertizing, business proposal etc)? Seems like you can show the value _only_ if a customer “interacts” with it directly (instead of reading or watching in the ad).