In this video:
Everyone is talking about Web 2.0. I think that there is also Services 2.0. Business to business services delivered with web 2.0 technology, people, and process. Aggregating many small customers (under 5 person offices) and filling gaps in their business processes with transactional services provided as they need them. Here is a link to the blog post I refer to in the video evergance blog.
Tags: ed scanlan, edmund scanlan, Services 2.0, web 2.0