Posts Tagged ‘Services 2.0’

The end of defining ‘Services 2.0′ on this blog

Monday, December 1st, 2008

In this video: I discuss why I’m no longer going to try and define Services 2.0. I will continue talking about how you should be delivering services to business. However, I’m dropping the ’2.0′ moniker.

Provide Transparency into your services value

Thursday, July 3rd, 2008

In this video: I discuss a characteristic of Services 2.0 – allowing your customers to see the true value of the service you are providing to their company. It forces you to deliver value, encourages you to improve your offering and empowers your customers to be a smarter consumer of your goods.

Services 2.0

Thursday, June 26th, 2008

In this video:

Everyone is talking about Web 2.0. I think that there is also Services 2.0. Business to business services delivered with web 2.0 technology, people, and process. Aggregating many small customers (under 5 person offices) and filling gaps in their business processes with transactional services provided as they need them. Here is a link to the blog post I refer to in the video evergance blog.